To consolidate the large Business Continuity Management Plan for Engineering Services which had been produced; develop a logical shortened version template to accommodate all pertinent information, and provide a process flow chart as an example which would be used in the roll-out of a series of documents.
Advisian had engaged Deloittes to provide consulting on the risk strategy component for Alfred Health's overall emergency management planning. The resulting document was too information-laden. Angela was engaged by Advisian and requested to consolidate the requirements and develop a template and content layout that could be used by their internal staff to complete the project.
It's important when tackling any technically based document, that key concepts are not tampered with for the sake of brevity. In recognition that Deloittes had been engaged because of their specialty knowledge, as a technical writer and editor, it is imperative that this is given due consideration.
However, quite often subject matter experts (SMEs) are not necessarily trained writers; especially in the art of writing simple English. A concept can be technical in principle, but written in a clear and succinct way - it's just harder.
This project was primarily about content flow and how the information was laid out. It was about recognising what content was pertinent in an emergency situation without having to wade through multiple pages of content which could be included as an annexure or located elsewhere.
Further, there appeared to be a disconnect as to what type of information needed to be in the master Business Continuity Plan and how this was to feed down through a document hierarchy. This had been a major part in why the document was so large in the first place.
Another issue was the document supplied by Deloittes had all been prepared in their own colour-intensive branding, rather than the end-client's, Alfred Health. This needed to be pared back to a basic black and white, at least while going through the draft phases.
In the end, the pertinent elements of the document was reduced to less than eight pages (from 65) and a process flow chart created as a sample for at the front of the document. Key information was not discarded, but placed in other correct documents, i.e. Procedures.
The client received a template and process flow chart example to be able to continue the development of Alfred Health's emergency management documents.
Ref. adv-15 - To consolidate the large Business Continuity Management Plan for Engineering Services which had been produced; develop a logical shortened version template to accommodate all pertinent information, and provide a process flow chart as an example which would be used in the roll-out of a series of documents.
Advisian is a full life-cycle asset management global consulting firm and a part of the WorleyParsons Group. They are focused on asset intensive businesses operating within the Hydrocarbons, Minerals and Metals, Chemicals and Infrastructure sectors.
Alfred Health are responsible for running three hospitals in Victoria, Australia: The Alfred, Caulfield Hospital, and Sandringham Hospital. Advisian were engaged to support them in their Emergency Management Planning documentation.